![]() If you need help, please immediately contact LG Energy Solution Europe GmbH using the contact details below. Please use the guidance at the bottom of this page to identify your battery's serial number.If you have a RESU battery (LG branded system): You will need to first identify the serial number of your ESS Home Battery. How do I know if I have an affected product? To check whether your battery is affected by either the Voluntary Replacement Program or the Diagnostic Software Update, please enter your battery's serial number in the serial number checkĪffected batteries ESS Home Batteries are marked with a unique serial number, which can be used to identify affected batteries. The affected ESS Home Batteries may overheat and catch fire.Ĭlick here to watch a video about how to check the serial number of your "RESU" battery. ![]() If you have not already had your unit replaced as part of the Voluntary Replacement Program, you should check your product again to see if your unit is subject to the Diagnostic Software Update. Update (November 2022) - Additional batteries subject to the Voluntary Corrective Action: A new voluntary corrective action was recently notified by LG Energy Solution which covers ESS Home Batteries equipped with cells manufactured between 21 January 2016 to 28 March 2017, or between 14 September 2018 to 30 June 2019 (hereinafter, Diagnostic Software Update). ![]() LG Energy Solution first announced the Voluntary Replacement Program on 24 February 2021 and later expanded it in August 2021 to include additional battery models. Background of the ongoing Voluntary Replacement Program: LG Energy Solution Europe GmbH is undertaking a voluntary replacement program for certain residential energy storage system batteries (ESS Home Batteries) equipped with cells manufactured between 29 March 2017 and 13 September 2018 (Voluntary Replacement Program). ![]()
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